WPLook Studio (“WPLook,” “we,” “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our hosting and domain services.
1. Information We Collect
Account information: Name, email address, phone number, billing address, and company name when you register for an account.
Payment information: Credit card details are processed securely by Stripe and are never stored on our servers.
Technical information: IP address, browser type, operating system, and pages visited, collected automatically through server logs and analytics.
Support communications: Information you provide when contacting our support team.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our hosting and domain services
- Process payments and send billing notifications
- Send service-related communications (renewals, expirations, maintenance notices)
- Respond to support requests
- Detect and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Stripe: For payment processing
- Domain registrars: For domain registration (WHOIS data as required by ICANN)
- Law enforcement: When required by law or to protect our rights
4. Data Security
We use industry-standard security measures including SSL encryption, firewalls, and secure server infrastructure to protect your information. Access to personal data is restricted to authorized personnel only.
5. Cookies
We use cookies to maintain your session, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, though some features may not function properly.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Upon account cancellation, personal data is deleted within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records).
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications
To exercise any of these rights, contact us at support@wplook.com.
8. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect upon posting to this page. We encourage you to review this policy periodically.
10. Contact
For questions about this Privacy Policy, contact us at:
WPLook Studio
CP 62, Saint-Constant, Quebec, Canada
support@wplook.com
Last updated: February 2026